Case Studies.
01.
Skyscanner Design Sprint Facilitation
Taking a popular existing flight search feature and applying it to the accommodations area of the business to see if it could bring added benefits to customer experience in a different context.
02.
HSBC Focus Group Moderation
Using focus groups to understand brand position against direct competitors and customer attitudes towards different financial products / services.
03.
Ford Moderated User Testing and Analysis
Taking a popular existing flight search feature and applying it to the accommodations area of the business to see if it could bring added benefits to customer experience in a different context.
04.
Arrow Electronics Business Process Mapping
Deep dive into business processes in order to help move offline activity online and improve overall efficiency within the company.
05.
Kroo Fintech native app research and design
Starting from scratch. Conducting intense research and rapid development to create the first iteration of features for a new fintech app.
06.
Cogent.oa Academic product design
Collaborating with stakeholders to update an online platform for academics to submit and review papers by their peers.
07.
Reed Exhibitions Field Research
Introducing stakeholders to the benefits of conducting first hand research by going out into the field and interacting directly with customers.
08.
YMCA Information Architecture
Representing the voice of the customer in the site information architecture by listing and interacting with customers to learn their needs.